Have questions about our Fox in Sox subscription? Here are some answers you may be looking for:
Hey I've been charged and haven't received yarn yet?
Our system automatically charges re-occurring payments on the same day of each month that you signed up for the club. If you originally purchased on the 20th of the month you will be charged again on the 20th for the following month. Yarn will ship in the following month of payment. If you bought in January you will receive your yarn in February.
Will patterns be included each month?
We won't be offering a special pattern each month with this club. Everyone likes to make socks in their own way. We wouldn't want to decree what type or how you make your socks with each month yarn. If you are just starting out I can highly recommend the S.O.S. I'm So Basic sock pattern by Summer Lee found here (for free!) https://summerleedesignco.com/wp-content/uploads/2020/12/sos_basic_sock.pdf
What about other fun notions or add-ons?
Yes! There will be a special stitch marker or progress keeper from Twin Mountain Handcrafts each month. We are thinking of some other exciting extras too.
What is the cost of shipping for the monthly and annual options?
Shipping (in the US) will be an additional $4.00 each month ($34.00 total club + shipping each month) or $31.50 for the annual plan covering all 12 months (club + shipping = $384.00 total)
Will the yarn be tonal, speckled or variegated?
The colors will be in a very similar style to our existing palette (I like what I like 😊) Mostly tonals but with a little bit of watercolor-y speckles (like our Pennies from Heaven colorway) and subtle variegation (like Come on a My House)
Can I combine shipping with some other things I'm ordering?
Unfortunately not. We are a tiny operation with limited resources and just don't have the man power to manage those complications at this time.
How do I manage or cancel my subscription?
Just log into your customer portal to make any changes, pause or cancel your subscription any time.